Curriculum Reviews, Ratings and Trust
Reviews, Ratings and Trust
How reviews shape markets: why reviews matter, information asymmetry, how star ratings behave, fake reviews, marketplaces and rankings, tourism and restaurants, ratings for gig workers, rules and consumer protection, reading reviews wisely, and a recap.
- Why Reviews Matter Economically Online reviews and ratings help buyers judge quality before they buy, reducing the information gap between sellers and customers. 📄 Read-aloud
- Information Asymmetry and the Lemons Problem Reviews reduce the problem that sellers know more than buyers, which can otherwise cause bad products to crowd out good ones. 📄 Read-aloud
- How Star Ratings Behave: J-Curves and Inflation Ratings tend to cluster at five and one stars, and average scores drift upward, making it hard to tell good from great. 📄 Read-aloud
- Fake Reviews and Manipulation Businesses buy fake positive reviews or attack rivals with negative ones, and regulators are cracking down. 📄 Read-aloud
- Marketplaces, Sellers and Search Rankings On platforms like Amazon and Flipkart, reviews affect search rankings, so sellers work hard to improve them, sometimes unfairly. 📄 Read-aloud
- Tourism, Hotels and Restaurants Travel sites, maps and food apps have changed how people choose where to eat and stay, giving local businesses global reach and making reputations fragile. 📄 Read-aloud
- Reviews, Ratings and Trust: Checkpoint 1 Quick checkpoint - five questions on reviews, ratings and trust. 5 questions
- Ratings for Workers: Drivers, Riders and Freelancers Customer ratings affect gig workers' pay and access to jobs, giving customers power and raising questions of fairness. 📄 Read-aloud
- Rules on Reviews and Consumer Protection Regulators require honesty in reviews and have moved against paid endorsements without disclosure. 📄 Read-aloud
- How to Read Reviews Wisely Look at many reviews, read the middle ratings, check recent dates and be sceptical of extremes and repeated phrases. 📄 Read-aloud
- Reviews and Trust: Recap A recap of how reviews build trust and where they fail. 📄 Read-aloud